Privacy Policy

A legal disclaimer

At DSQ Solar, we value your trust and are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us — whether through our website, email, phone, or in person. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We only collect information necessary to provide and improve our products and services, such as:

Personal Identification Information: Name, email address, phone number, postal address, and company details (for commercial inquiries).
Technical Data: Browser type, operating system, IP address, and pages visited on our website.
Transactional Data: Purchase history, quotations, invoices, and payment details (processed securely through third-party payment gateways).
Communication Data: Records of your correspondence with us, including inquiries and service requests.

2. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

Processing your orders and service requests.
Providing quotations, technical guidance, and after-sales support.
Improving website functionality and user experience.
Sending important service updates, policy changes, and relevant product announcements (only with your consent).
Ensuring compliance with legal and regulatory requirements.

3. Data Sharing & Disclosure

DSQ Solar does not sell, rent, or trade your personal information to third parties. We may share your information only:

With trusted service providers who assist us in operations (e.g., logistics, IT support, payment processing), bound by confidentiality agreements.
When required by law, regulation, or legal process.
To protect our rights, safety, or property, or those of our clients and partners.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience, improve site performance, and analyze traffic patterns.

Essential Cookies: Necessary for website operation.
Performance Cookies: Help us understand how visitors interact with our site.
You can disable cookies in your browser settings, though this may affect site functionality.

5. Data Security

We implement strict security measures to prevent unauthorized access, misuse, or disclosure of your information. This includes encryption, secure servers, and limited access controls for sensitive data.

6. Your Rights

You have the right to:

Access and review your personal data we hold.
Request corrections to inaccurate or incomplete information.
Withdraw consent for marketing communications at any time.
Request deletion of your personal data, subject to legal retention requirements.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.

8. Changes to This Policy

DSQ Solar reserves the right to update this Privacy Policy periodically. Any changes will be posted on our website with the updated date.